Almart Return & Refund Policy

At Almart, your satisfaction — and your pet’s happiness — are our top priorities. 💙
We proudly stand behind the quality of our pet care products, training devices, and accessories.
If for any reason you’re not completely satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange — fast, simple, and stress-free.

✅ Return Eligibility

To qualify for a return, please ensure that:

  • The item is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

📧 To start a return, contact us at support@almartshop.com
⚠️ Returns sent without prior approval cannot be accepted.

Once approved, we’ll provide you with a prepaid return label and easy-to-follow instructions to send your product back safely.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll resolve the issue immediately — either by sending a replacement or issuing a full refund.

🚫 Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned:

  • Opened or used pet training devices, feeders, or grooming tools

  • Products with visible wear, modification, or damage

  • Personalized or custom-made items

  • Clearance or final-sale items

  • Perishable or consumable materials (e.g., treats, food, or liquids)

🔄 Exchanges

If you’d like to exchange your product for a different item or size,
the fastest way is to return your original item and place a new order once your refund is processed.

🇪🇺 EU Customers — Right of Withdrawal

If you live within the European Union, you’re entitled to a 14-day cooling-off period.
During this time, you may return any unused product for a full refund — no explanation required.

Conditions:

  • Product must be unused and in original packaging

  • Proof of purchase is required

💰 Refunds

Once your return is received and inspected, we’ll send you a confirmation email.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Note: Some banks or payment providers may take additional time to process the refund.

❓ Need Help?

If you haven’t received your refund after 15 business days, or need help with your return, our friendly team is always here for you. 💬
📧 Email us anytime: support@almartshop.com